We at Joy Digital are committed and work for the promotion of accessibility to allow even people with disabilities and special needs to use and enjoy the variety of services we offer to all our customers at service and sales points, on the website and at the call centers.

About a quarter of the population in Israel encounters difficulties accessing the Internet: the visually impaired, the hearing impaired, people with motor disabilities, the elderly, and more.

In order to be able to provide an optimal, professional and accessible service to everyone, we have made the necessary adjustments to our website, and implemented the accessibility rules as much as possible in accordance with the principles of the accessibility standard in Israel, regulations on equal rights for people with disabilities (accessibility adjustments to the service), 2013-2013 (mark C ‘: the Internet services),
the site is adapted to the accessibility requirements standard 5568 level AA according to WCAG 2.1 guidelines

Accessibility on the site is optimized for the leading browsers: Chrome, Firefox, Explorer 9 and above.

We have invested a significant amount of resources to ensure that its site is easier to use and more accessible to people with disabilities, with a strong belief that every person has the right to live with dignity, equality, comfort and independence.
We provide you with an advanced accessibility component of the UserWay website accessibility company, operated by a dedicated accessibility server. The software allows the site to improve its compliance with the Internet Content Accessibility Guidelines (WCAG 2.1).
UserWay’s accessibility menu can be activated by clicking on the accessibility menu icon that appears in the corner of the page. The accessibility menu and the technology used on the site allow for many options such as:
adapting the site for screen reader users, the option to navigate using a keyboard, increasing fonts, stopping the flashing, contrast, highlighting links, changing fonts, and many other options, the accessibility plugin supports screen reader software: JAWS, NVDA and more.
We continue our efforts to improve the site’s accessibility as part of our commitment to allow its use for the entire population, including people with disabilities and special needs. It should be noted that despite our efforts to make all the pages on the site accessible, you may come across parts that have not yet been accessed.
If you have found and/or encountered difficulties browsing the website regarding accessibility or in general, we will be happy to receive inquiries for information and/or suggestions for improvement and/or an email with a report of the problem, to the coordinator of the accessibility area in the company:

Accessibility Coordinator: Daniel Chip
Email: in**@jo********.il
Phone: 03-374-1928
So that we can handle the problem in the best way, we strongly recommend that you attach as many details as possible:
• Description of the problem
• What is the action you tried perform?
• Which page did you browse?
• Type and version of the browser
• Operating system
• Type of assistive technology (if used)

Accessibility arrangements in the organization

Contact methods and alternatives such as SMS or email for the benefit of hearing impaired and deaf people.